Privacy Policy

Last Updated: September 2026

Who We Are

My Professional CV™ and Before You Apply™ are operated by My Professional CV Ltd.

My Professional CV Ltd is the data controller responsible for the personal information described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly and securely in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Services Covered by This Policy

This Privacy Policy applies when you visit our website, create an account, make an enquiry, book a call, submit information or documents, or purchase or use services provided by My Professional CV™, including:

• Complimentary CV Review
• CV Reviews and Job Match Reviews
• CV Writing, Redesign and Update Services
• Targeted Job Search Support
• Job Application Support
• LinkedIn Profile Services
• Cover Letter Services
• Career and Interview Coaching
• Flexible Career Support
• Executive Career Support
• Outplacement and Career Transition Support

This policy also applies to related enquiries, customer accounts, bookings, communications and service administration.

Information We Collect

Depending on how you use our website and the service you request, we may collect:

• Your name and contact details
• Account and login information
• Your CV or résumé
• Career and employment history
• Qualifications, skills and professional information
• Career goals and target roles
• Job descriptions, advertisements and information about opportunities you are considering
• Questionnaire and assessment responses
• Supporting documents and information you choose to provide
• Information provided during career or interview coaching
• Booking and appointment information
• Order, payment and transaction information
• Communications between you and My Professional CV
• Information about your use of our website and customer dashboard
• Technical information such as your device, browser, cookies and website usage data where applicable

We aim to collect only the information reasonably necessary to provide and administer our services.

How We Use Your Information

We may use your information to:

• Provide the services you have requested or purchased
• Create and manage your customer account
• Review and analyse your CV and other career information
• Assess your CV against job opportunities you provide
• Prepare personalised reports, recommendations and feedback
• Write, redesign, update or tailor CVs and other career documents
• Provide job search, career, interview or executive support
• Manage appointments and bookings
• Communicate with you about your enquiry, order or service
• Provide access to documents and services through your customer dashboard
• Respond to customer enquiries and support requests
• Process and maintain appropriate records of orders and payments
• Improve and administer our services
• Maintain the security and operation of our website and systems
• Meet legal, regulatory, accounting and tax obligations

We do not sell your personal information.

Our Lawful Basis for Using Your Information

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to provide a service you have requested or purchased, manage your account, process your order or take steps at your request before entering into a contract.

Legitimate interests – where processing is reasonably necessary for the operation, administration, security and improvement of our business and services, provided those interests do not override your rights and interests.

Legal obligation – where we are required to process or retain information to comply with legal, regulatory, tax or accounting requirements.

Consent – where you have specifically given us permission to use your information for a particular purpose, such as receiving optional marketing communications. Where we rely on consent, you may withdraw it at any time.

Use of Artificial Intelligence

Some of My Professional CV™ and Before You Apply™ services use Artificial Intelligence (AI) technology to assist with tasks such as reviewing CVs, analysing information, identifying relevant career evidence, preparing questions and supporting the creation of personalised career documents, reports and feedback.

AI is used as a tool to support our recruiter-led services and processes. Information submitted to us may therefore be processed by carefully selected AI technology providers where necessary to deliver the service.

We do not use AI to make solely automated decisions about you that produce legal or similarly significant effects.

Our services are designed to provide career support, professional guidance and recruiter-led insight. They do not make recruitment or employment decisions on behalf of employers.

How Your Information Is Stored

Your information may be securely stored and processed using trusted business systems that support the operation of our website and delivery of our services.

These may include secure cloud-based systems used for:

• Customer accounts and enquiries
• Customer dashboards
• Workflow management
• Online questionnaires and forms
• Document creation and management
• Secure file storage
• Appointment booking
• Email communications
• Payment processing
• Artificial Intelligence-assisted services

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period for which information is retained will depend on factors including:

• The service you have requested or purchased
• Whether you have an active customer account or ongoing service
• Whether information or documents need to remain available through your customer dashboard
• The nature of our relationship and communications with you
• Whether information is required to respond to a query or resolve a dispute
• Legal, regulatory, accounting and tax requirements

Financial and transaction records may need to be retained for longer periods where required by law.

When personal information is no longer reasonably required, it will be deleted or securely disposed of in accordance with our business processes.

Who We Share Information With

We do not sell your personal information.

Where necessary to operate our website or provide our services, personal information may be processed by carefully selected third-party service providers.

These may include providers of:

• Website hosting and technology infrastructure
• Customer account and database services
• Secure payment processing
• Online questionnaires and forms
• Appointment and booking services
• Email communications
• Cloud storage
• Workflow automation
• Document generation
• Website analytics
• Artificial Intelligence technology used to support our services

We only provide access to personal information where reasonably necessary for the relevant service or business function.

Third-party providers are expected to handle personal information appropriately and maintain suitable privacy and security standards.

International Data Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.

Where required, this may include relying on recognised adequacy arrangements or appropriate contractual safeguards for international transfers.

Confidentiality

We recognise that CVs, employment history, career information and job-search information can be personal and confidential.

Information and documents you provide to us are treated confidentially and used only where reasonably necessary to provide and administer our services, meet our legal obligations or for another purpose explained to you at the time.

We will not send your CV to an employer or recruitment organisation as part of our CV and career support services unless this has been specifically agreed with you.

Marketing Communications

We will only send you marketing communications where we have an appropriate lawful basis to do so.

Where you have chosen to receive optional CV advice, career insights, product updates or special offers, you can change your mind and unsubscribe at any time using the unsubscribe option provided in our communications or by contacting us.

Withdrawing marketing consent will not affect services you have purchased or requested from us.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain uses of your personal information
• Request transfer of certain personal information in a portable format where applicable
• Withdraw consent where processing is based on your consent

These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.

We may need to retain certain information where required by law or where another lawful reason for retaining it applies.

To exercise your data protection rights, please contact michelle@myprofessionalcv.co.uk.

Cookies

Our website may use cookies and similar technologies to operate correctly, maintain security and improve your experience.

Cookies may be used for purposes including:

• Essential website functionality
• Security and account functionality
• Remembering preferences
• Website performance and analytics

Where required, we will ask for your consent before placing non-essential cookies.

You can also manage cookies through your browser settings.

Third-Party Services and Links

Our website and services may use or link to third-party providers that support areas such as payment processing, website hosting, questionnaires, appointment booking, workflow automation, document generation, email communications and other technology services.

Where you interact directly with a third-party website or service, that provider may process information in accordance with its own privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.

The latest version will be published on our website and the Last Updated date at the top of this page will be changed accordingly.

How to Raise a Concern

If you have a question or concern about how we use your personal information, please contact us first so that we have the opportunity to address it.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office – data protection complaints

Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, please contact: